Diplodocus is made by one person. There is no support desk and no ticket number — email reaches a human directly, and that human reads everything.
Before you write
A few things come up often enough to be worth answering here.
- My feed is empty. Diplodocus shows what the people you follow are watching, so a new account with no one followed has nothing to show. Open Explore and follow a few people, or ask a friend for their profile link.
- A podcast episode will not play. Some podcast feeds still serve audio over an insecure connection, and iOS refuses to play those. That is the publisher's setting and not something the app can override. Most shows are unaffected.
- I did not get a notification. Check Settings → Notifications on your device, and the notification rows in the app's own settings. Both have to be on.
- I want to change my username. Profile → the settings gear → edit it there. Your old username is released when you change it.
Reporting something
If someone is abusive, or a post or message breaks the rules, use Report in the app — it is on the overflow menu of a post, a comment or a profile, and on a long-press of a chat message. Reports go straight to us. You can also block anyone from their profile, which hides you from each other in both directions.
If it is urgent or you cannot reach the control, email darw.ahmad@gmail.com and say what you saw.
Bugs
Email darw.ahmad@gmail.com. What helps most: what you tapped, what you expected, what happened instead, and your device and app version (Profile → settings gear, at the bottom). A screenshot is worth several paragraphs.
Your account and your data
Deleting your account explains exactly what is removed and what is kept. Privacy covers what is collected and who processes it. Terms is the agreement itself.
If you cannot sign in and need the account dealt with, email from the address you signed up with and say so.
What we cannot help with
Diplodocus does not stream anything. It tells you what your friends recommend and where a title is available; playback happens in whichever app or service actually holds it, and billing, subscriptions and playback problems there belong to that service. Podcast audio streams directly from each show's own feed.